Privacy policy

The UNITE Group Plc (Unite Students) is committed to protecting your privacy and personal information. We treat your privacy seriously and this Privacy Policy explains how we use and share your personal information and how you can exercise your rights in relation to your personal information. We are registered with the Information Commissioner's Office.

1. Who we are

1.1. UNITE Integrated Solutions plc is a subsidiary of The UNITE Group Plc known as Unite Students. Unite Students is the UK's           leading provider of affordable, high quality accommodation for students and key workers. Please visit the 'Contact us'                 section for contact information on UNITE Group or alternatively visit


2. When this Privacy Policy applies

2.1. This Privacy Policy applies to personal information collected by Unite Students. The Privacy Policy does not apply to any               collection of personal information by third party companies, individuals, organisations or via other websites which the                 Unite Students website or the Unite Students app may link to. Where third parties collect your personal information their           own privacy policies will apply. We urge you to read these carefully.


3. What we mean by personal information

3.1. When we refer to personal information in this Privacy Policy, we mean information that can identify you as an individual or is capable of doing so. By personal information we don't mean general, statistical, aggregated or anonymous information.


4. How we collect information about you

4.1. You may provide personal information when communicating with us (for example, if you contact us).

4.2. We will collect information about your tastes and preferences both when you tell us what these are and by analysis of customer traffic, including by using cookies (as described below).


5. How we use your information

5.1. We use your information for the following purposes:

      5.1.1. to process your application for a tenancy;

      5.1.2. to administer your tenancy;

      5.1.3. to communicate with you and respond to your requests;

      5.1.4. to process payments

      5.1.5. to recover any unpaid sums due to us;

      5.1.6. to prevent and detect criminal activity, fraud and misuse of or damage to our property;

      5.1.7. to invite you to form part of our consumer panel or research groups;

      5.1.8. to personalise your visits to our website;

      5.1.9. to help us develop the design and layout of our website to ensure it is as useful and enjoyable as possible; and

      5.1.10. where we have your consent to do so, to contact you about other products and services that we think may be of interest to you. You may withdraw your consent at any time by notifying us or updating your preferences on your account.


6. Other information we may collect

6.1. We may collect traffic data related to your use of and access to our services. Such data would include time spent online. We may use this information to understand and keep you informed about what is the best internet access package for you according to your use of the services.

6.2. Unless there is a specific legal requirement to keep your information we will not keep it for longer than necessary for the purposes for which the data was collected or for which it is to be further processed. We have an internal data retention schedule that details the duration for which we keep certain categories of data.


7. How long we keep your information

7.1. The periods for which we keep your information will vary according to the purpose for which we use the information.

7.2. Unless there is a specific legal requirement to keep your information we will not keep it for longer than necessary for the purposes for which the data was collected or for which it is to be further processed. We have an internal data retention schedule that details the duration for which we keep certain categories of data.


8. Disclosing your information to third parties

8.1. We may share your personal information with third parties in the following ways:

      8.1.1. where we have a legal or regulatory obligation to do so – this will include sharing your personal information with local councils for the provision of electoral roll services;

      8.1.2. where we use third party suppliers to provide services to us (for example, our IT providers) and they need access to your personal information in order to deliver that service;

      8.1.3. where it is necessary to do so to protect or defend our legal rights or the legal rights of others;

      8.1.4. we provide your name and email address to UCAS so that they can provide us with aggregated profile information about our tenants;

      8.1.5. if you are a tenant and you fail to pay your rent we may contact the guarantor and inform them of this failure when exercising our rights under the guarantee;

      8.1.6. if we sell our business or a property we will transfer information relating to tenants and guarantors to the new owner;

      8.1.7. if you have agreed that we may do so, we will share your personal information with identified third parties so that they can contact you with details of their products and services.

8.2. We may also provide aggregated statistics about our sales, customers, traffic patterns and other site information to third parties, but these statistics will not include any information that could personally identify you.


9. How we protect your information

9.1. When you review your account information or order services or products online, Unite Students offers the use of a secure server. The secure server software encrypts the information that you input before it is transmitted to us. In addition, we have strict security procedures covering the storage and disclosure of your information in order to prevent unauthorised access and to comply with statutory data protection requirements. This means that sometimes we may ask you for proof of identity before disclosing any personal information to you.


10. Cookies explained

10.1. A cookie is a piece of information that is stored on your computer's hard drive by your web browser, or stored as a temporary object in your web browser for the time of that connection.


11. When we use cookies

11.1. The type of cookie that we use is known as a 'session-based' cookie and is allocated to your computer only for the duration of your visit to our web site. The second type of cookie is known as a 'persistent' cookie. These cookies will remain on your computer for a period of time set for each cookie.

11.2. How you can refuse or opt out of cookies: Most browsers are set by default to accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance and prompt you every time a cookie is sent to you or to allow you to choose not to receive cookies at all. For further information on cookies and how to manage them you can go to

11.3. For further information about the cookies we utilise please see our cookie policy.


12. Updates to this Privacy Policy

12.1. This policy was last updated on: 15th August 2019.

12.2. Historic versions can be obtained by contacting

12.3. If we change the way in which we use or share your personal information we will update this Privacy Policy. We will notify you of any significant changes and where necessary we will obtain your consent before using your personal information for any new purpose.


13. Your rights in relation to your personal information

13.1. We process and respond to all requests regarding personal information within one calendar month. We may ask for additional information we believe is necessary to comply with a request. We may charge a reasonable fee if the request is excessive or manifestly unfounded.

13.2. You may:

      13.2.1. request access to your personal information or have it erased;

      13.2.2. request inaccurate information be updated;

      13.2.3. object to us processing your personal data under certain circumstances or request the restriction of processing; and

      13.2.4. request that we stop using your personal information (if you have consented to us sending you marketing communications) for this purpose at any time. Alternatively, you can update your contact preferences by logging on to your account.

13.3. All requests to exercise your rights in relation to your personal information should be sent by email to

13.4. If you are unhappy about the way in which we have used your personal information please let us know by contacting and we will try to resolve your complaint. If we are unable to resolve your complaint to your satisfaction you may lodge a complaint with the Information Commissioner's Office.


14. Contact details

14.1. If you have any questions or complaints about how we use your personal information please contact our customer services team via