COVID-19 Update: Cancellation Policy - 24th March 2020

24 Mar 2020
By Higher Education Team, Author at Unite Students

Update on Unite Students’ cancellation policy in the light of Covid-19

Earlier today, we confirmed a change to our cancellation policy in response to the needs of students at this time.

We recognise the difficult position in which students up and down the UK find themselves following universities’ decision to end face-to-face teaching. Over the last few days, we have been in intensive discussion with universities, professional bodies and the relevant health authorities. We wanted to find a way to ease the financial pressures on students and their families at this difficult time, while being mindful of our responsibility to other stakeholders including the 1,900 people we employ across the country.

We can now confirm that any student who does not plan to stay in their Unite or Liberty Living home for their third university term (after Easter) can surrender their tenancy and will not be liable for outstanding rental payments. Further details can be found here.

This decision applies to all students who pay their rent directly to Unite Students or Liberty Living. We have been in touch with all our university partners today to let them know about our decision.

For those students who do wish to stay with us and continue paying rent, our teams will work closely with university student services team, local authorities and other statutory services to ensure they have access to the support they need, especially those who need to self-isolate. 

We are acutely aware of the dilemma facing students who are unable to return home, for example because of international travel restrictions or because they are care leavers or estranged from their families. With this in mind, we have undertaken to offer, at no cost, accommodation to anyone who needs to remain living with us beyond the end of their current tenancy agreement.

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The Higher Education Team account shares key updates with university partners.